Success and Failure Criteria for Knowledge Management Systems

نویسندگان

  • Mario Benassi
  • Paolo Bouquet
  • Roberta Cuel
چکیده

Knowledge management and more generally systems dealing with information creation, storage and retrieval are supposed to be a key factor for firms’ success. However, enthusiasm about their introduction is often paralleled by disenchantment and delusion about their effectiveness and real use. Taking such failures seriously, we investigate reasons leading to success or failure of KM dissemination. Using a case study approach, we investigate the link between organizational profile and structure and information needs to be supported by KM systems, and offer a general framework to explain why –holding technology constantthe end result may differ widely. We conclude our investigation by suggesting that coherence and match are crucial ingredients to make KM work.

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تاریخ انتشار 2002